Answers to the most common questions from international importers, wholesale buyers, and hospitality procurement teams. For enquiries not covered below, please reach us directly via WhatsApp — we respond within one business day.
Our standard MOQ is 200–500 pieces per SKU, depending on the product category and material. For mixed-SKU orders, the minimum total order value is USD 3,000 per shipment. Custom OEM and private label programmes carry higher MOQs — please contact us for a tailored quotation.
Yes. Mixed-SKU orders are fully supported within a single container or air freight shipment, provided the total order value meets the USD 3,000 minimum. We will provide an itemised proforma invoice covering all SKUs, quantities, and unit prices.
We offer a sample programme for new buyers — typically 3–10 pieces per SKU — before committing to a full production run. Sample orders are charged at the standard unit price plus a handling fee. Please see our Sample Ordering Guide for full details.
For standard catalogue products, production lead time is 30–45 working days from receipt of the 30% deposit and confirmed purchase order. For custom OEM orders (new moulds, custom weave patterns, or new materials), please allow 45–60 working days.
Production lead time does not include sea freight transit. Typical sea freight transit times are:
We recommend planning 10–12 weeks total from order confirmation to delivery for first-time orders.
Rush production may be available for select catalogue products depending on current workshop capacity. Please contact us with your required delivery date and we will advise on feasibility and any associated surcharge.
Our standard payment schedule is:
We accept:
All transactions are in USD unless otherwise agreed in writing.
Net-30 payment terms may be available for established buyers with a minimum of three completed orders. Please enquire with our sales team for eligibility.
Standard export packaging includes:
Retail-ready packaging (printed hang tags, branded kraft boxes, custom labels) is available under our OEM programme at additional cost.
Yes. We support fully customised packaging including printed boxes, branded tissue paper, hang tags, and stickers. Artwork must be provided in AI or PDF format. Minimum quantity requirements apply for printed packaging. Please see our Custom OEM page for further details.
Carton specifications vary by product. We provide a full packing list with exact carton dimensions, gross weight, and CBM calculations with every proforma invoice, enabling accurate freight cost estimation before order confirmation.
Our standard term is FOB (Free on Board) Tanjung Priok Port, Jakarta, Indonesia. We can also arrange CFR (Cost and Freight) or CIF (Cost, Insurance, and Freight) upon request. Ex-Works (EXW) from our Yogyakarta warehouse is available for buyers with their own freight forwarder arrangements in Indonesia.
Under our standard FOB terms, the buyer arranges ocean freight from Jakarta. We are happy to recommend trusted freight forwarders if required. For CFR/CIF, we arrange and manage the full shipment on the buyer’s behalf. Please see our Shipping & Logistics Guide for full details.
We provide a full set of export documents including:
Yes. As an Indonesian natural fiber manufacturer, we are actively aligning with the EU Deforestation Regulation (EUDR) requirements. We source rattan and natural fibers from legally harvested, traceable origins within Indonesia’s regulated supply chain. Due diligence documentation is available upon request for EU importers. For a full overview, please see our Certifications & Quality Standards page.
Yes. We provide a Lacey Act Plant and Plant Product Declaration (PPQ 505) with all shipments bound for the United States, covering species name, country of harvest, and quantity of plant material used.
Please visit our Certifications & Quality Standards page for a full list of current certifications, testing standards, and documentation available to buyers.
Yes. Custom OEM and private label production is a core service. We can produce to your technical drawings, CAD files, or physical samples, including custom weave patterns, dimensions, materials, colours, and finishes. Please see our Custom OEM page for the full process and minimum requirements.
Yes. Send us a physical sample, photograph, or technical drawing and we will evaluate feasibility, provide a tooling cost estimate, and produce a pre-production sample for your approval before full production begins.
Still have questions? Our sourcing team is available via WhatsApp to discuss your specific requirements, provide a quotation, or arrange a sample order.
Handwoven natural fiber products from Indonesia — factory-direct wholesale for global retailers, interior designers, and hospitality buyers.
